BK8 App Troubleshooting

"App Not Installed" Error (Android)

Causes: Insufficient storage, blocked unknown sources, or corrupted download.

Solutions:

• Free up at least 500 MB of storage space
• Enable "Install from Unknown Sources" in Settings → Security
• Re-download the APK from the official BK8 website
• Clear browser cache and download again
• If using an older APK, download the latest version

Login Problems

Causes: Incorrect credentials, account locked, or network issues.

Solutions:

• Double-check username and password (case-sensitive, no spaces)
• Use "Forgot Password" to reset via email or SMS
• Wait a few minutes if account is temporarily locked after multiple failed attempts
• Check internet connection stability
• Update app to latest version
• Try logging in via mobile website to isolate the issue

App Crashes or Freezes

Causes: Outdated app, insufficient RAM, or OS compatibility issues.

Solutions:

• Close all background apps to free up RAM
• Restart your device
• Clear app cache (see instructions below)
• Uninstall and reinstall the latest APK from official website
• Ensure device meets minimum OS requirements (Android 5.0+ / iOS 11.0+)

Slow Loading or Lag

Causes: Poor internet connection, peak server times, or cache issues.

Solutions:

• Switch between WiFi and mobile data to test connection
• Avoid peak hours if possible
• Clear browser cookies and cache
• Use app instead of mobile browser for faster performance
• Close other apps that may be using bandwidth

OTP Not Received

Causes: Network delays, spam filter, or incorrect phone number.

Solutions:

• Wait a few minutes—OTP delivery depends on network traffic
• Check spam/junk folder if using email OTP
• Verify phone number is entered correctly with country code (+60 for Malaysia)
• Request a new OTP after the waiting period expires (usually 60 seconds)
• Contact support if issue persists

Withdrawal Delays

Causes: Incomplete KYC, bonus rollover requirements, or banking delays.

Solutions:

• Complete account verification (KYC) with valid ID documents
• Ensure all bonus wagering requirements are fulfilled
• Use e-wallets for faster processing (15 min - 2 hours)
• Bank transfers take 24-72 hours—this is normal
• Contact 24/7 live chat support if withdrawal exceeds stated timeframe

Website/App Access Blocked

Causes: ISP restrictions, geo-blocking, or antivirus interference.

Solutions:

• Contact BK8 support for alternative/mirror links
• Temporarily disable antivirus/firewall and whitelist BK8
• Try a different browser
• Clear DNS cache on your device
• Use mobile data instead of WiFi to bypass ISP blocks

Games Not Loading

Causes: Outdated app, browser compatibility, or provider maintenance.

Solutions:

• Update to latest app version
• Clear app/browser cache
• Try a different game provider to isolate the issue
• Check if specific provider is under maintenance (visible in app announcements)
• Ensure stable internet connection for live casino streaming

How to Clear Cache

Android:

1. Go to Settings → Apps → BK8
2. Tap "Storage"
3. Tap "Clear Cache"
4. Optionally tap "Clear Data" (will require re-login)

iOS:

1. Go to Settings → General → iPhone Storage
2. Find and tap on the BK8 app (or Dice Dice Dice)
3. Tap "Offload App" then reinstall

Browser (Chrome):

1. Tap three dots menu → Settings
2. Privacy and Security → Clear browsing data
3. Select "Cached images and files"
4. Tap "Clear data"

Contact Customer Support

If the solutions above don't resolve your issue, contact BK8 support:

Live chat is accessible directly from the app or website—look for the chat icon in the bottom right corner.